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Ordering Questions

Do I have to have an account to place an order online?
To place an order online, we no longer require an account be set up. We now offer the ability to use guest checkout of you do not wish to create an account. We also have the option to create an account.

How do I create an account on your site?
To create an account on www.maggiescrochet.com click Here. Once you have created an online account you will be able to re-order quickly, browse, and share products with other people. Remember to write your password in a safe location - this way if you forget you can quickly reference it. Also be sure to enter in the correct mailing address you would like your orders mailed to!

What if I prefer to order over the phone, as opposed to online?
Our office hours are Monday - Thursday 8am - 4pm EST. . We are closed all major U.S. holidays! You may order on-line or by telephone. All orders will be processed within 1-3 business days during normal business hours. If placing an order please remember to include your phone number and full address (including apartment or lot number), city, state and zip code.

Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Maggie’s Crochet and we do everything we can to protect you.
•    The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
•    The URL changes to "https://www.maggiescrochet.com/..." during checkout. This shows all information transferred between your browser and our server is encrypted.
•    You can also right click and view the "properties" while on the shopping cart page. From this item you can view information about the SSL certificate being used and see the status is "OK".

Why am I having trouble adding products to my shopping cart?
If you find you are having trouble with this, it may be due to an item no longer being in stock. Our inventory is processed in real-time, meaning that what may have been in stock is no longer available. If you cannot proceed please contact customerservice@maggiescrochet.com.

Why am I having trouble changing the quantities of items in my shopping cart?

To change the quantity of an item in your shopping cart, click on the shopping cart icon in the upper right side of the screen. When your shopping cart loads there will be a quantity box that you can either type the number in or you can use the +/- to add or remove from the quantity.

What are my payment options?

We accept payment through PayPal, Visa, MasterCard, and Discover Card.

At this time we do not accept Checks / Money Orders or Cash. Please do not send these items in as payment for an order.

When will you charge my order to my credit card?
Once an order has been submitted into our system, the credit card will be charged immediately.

Please explain how I can find my credit card security code (CVV)?

If you are using Visa, MasterCard, or a Discover card, the code is a 3 digit number and is shown on the back of your card on the signature bar.

Will you be charging sales tax on my order?
If you live in the state of North Carolina, by law sales tax will be added to your total.

I can’t seem to find a product I am looking for. Do you have any suggestions?
When searching, make sure your spelling is correct – this can cause searches to not pull up properly. If you cannot find it through the search, you can also use the categories on the top of the screen. If you continue to have trouble please contact customerservice@maggiescrochet.com.

I saw a product advertised for a price but when I attempted to order it is no longer that price. Is this normal?

On occasion we will have sales on products that we have on our site. Sometimes these sales are for a couple of days and others are permanent until an item has sold out. Prices on our site are subject to change at our discretion and without notification.

 

Can I change my order once it has been placed?
Our goal is to ship your order as soon as possible. Therefore, we are unable to change your order before it is shipped.

If I cannot find a specific item, can I place a special order?
At this time, we do not offer special orders.

I saw an item on your site last week and now I cannot find it?
Items are discontinued due to various reasons, this may have occurred. Please contact customerservice@maggiescrochet.com if you have a question about a particular item.

How do I know if you received my order and when it has shipped?
Once an order has been received through our site a confirmation email is immediately sent to the registered email address. When the order is shipped another email is sent out to let you know it is on its’ way!

How long does it take to receive a confirmation email?

Confirmation emails are sent out as soon as your order has been submitted. If you have not received your confirmation email, please make sure that the spelling of your email is correct on our site. If it is incorrect, please update it or contact Customer Service. If the spelling is correct – please allow at least 15 minutes minimum for the email to be received. If you have not received it after this time, please make sure you list customerservice@maggiescrochet.com as a safe sender in your inbox.

I received a promotional code and it is not working?

If you have received a coupon/promotional code for our site and it is not working, please call or email customerservice@maggiescrochet.com to see if this is a valid code.