Download Questions

Can I order pattern downloads by phone and have them sent to my email?
We prefer that all downloadable patterns be ordered online at home rather than by phone.

When will I receive my pattern downloads?

Downloadable patterns are made available immediately after purchase.. Once you have completed Checkout there will be a link on your screen telling you to click here for your downloads. You will also receive an email at your registered email address from our SEND OWL Digital Delivery App that contains the download link for your order. Be sure to keep this email.

Where do I download my pattern?

Once you have completed Checkout there will be a link on your screen telling you to click here for your downloads. You will also receive an email at your registered email address from our SEND OWL Digital Delivery App that contains the download link for your order. Be sure to keep this email. If you have created a Maggie's Crochet account, you can also download your PDF's in My Account by viewing your order.

What program must I use to open my download patterns?
The required program for viewing our patterns is Adobe Reader. Using other programs like Preview, PDF Complete or even iBooks can cause errors in the file causing it to not open properly. You will want to make sure you have the most up to date Adobe Reader available. You can download this program for free by clicking here.

When I try to open my download, I get an error message. How do I correct this?

If this should happen to you, first check to make sure you are opening the file using Adobe Reader. As stated above, using other programs such as Preview or PDF Complete can cause errors in the file that make it not open properly.  If you are using Adobe Reader, check to see that your Adobe Reader is current and up to date. Once you have done this, attempt to open the pattern again. If you are still receiving an error, delete the pattern completely off of your computer and then re-download it again through the email delivery app. If you continue to have trouble, please contact customer service.

Can I cancel an order for a download if I changed my mind?